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评论等级美程回复：Dear guest, thank you so much for choosing Holiday Inn Express Shenzhen Dongmen and leaving such a wonderful review! We're thrilled to hear that Nora made you feel at home during your stay. Our team is committed to providing a warm and welcoming environment, and it's rewarding to know that we've succeeded in making your experience memorable. Nora is an excellent member of our team, and we'll be sure to let her know about your kind words. We're looking forward to your return and will continue to strive for excellence to ensure you have another fantastic stay with us. Thank you again for your support!IHG Social Listening Team
评论等级美程回复：Dear guest, thank you so much for choosing Holiday Inn Express Shenzhen Dongmen and sharing your wonderful experience! We're delighted to hear that you appreciated our prime location opposite a shopping mall, with numerous eateries nearby and a nice hair salon just around the corner. It's also great that you found our hotel easy to locate, being close to the Metro station. Our staff takes pride in providing polite and helpful service, especially when it comes to assisting guests with heavy luggage. We're glad to hear that our new restaurant, connected by a corridor, has caught your attention. We're pleased that you found your room clean, with effective air - conditioning. Regarding the shower, we've noted your feedback. We're committed to maintaining high - quality facilities. Our breakfast is designed to offer a variety of options, including both Western and Chinese choices, to meet different guests' preferences. Your positive review is a great motivation for our team to keep up the good work. We sincerely look forward to welcoming you back to our hotel for another comfortable and enjoyable stay. Thank you again for your support! IHG Social Listening Team
评论等级美程回复：Dear guest, thank you so much for choosing Holiday Inn Express Shenzhen Dongmen and sharing your wonderful experience with us! We're delighted to hear that you received an upgrade during your stay over the 5.1 long weekend. We understand that it might have been a bit crowded, but we're glad you could understand the situation. The hotel's prime location across from a shopping mall is indeed one of our highlights, offering great convenience for our guests. We're also pleased that you enjoyed our breakfast. Your recommendation for budget - conscious travelers is a huge honor for us. We'll keep up the good work and continue to provide high - quality service. Once again, thank you for your feedback, and we sincerely look forward to welcoming you back to our hotel for another comfortable and convenient stay! IHG Social Listening Team
评论等级美程回复：尊敬的客人，非常感谢您入住深圳东门智选假日酒店并给予如此高的评价！您提到酒店服务让您有回家的感觉，这是对我们最大的认可，我们一直致力于为客人营造亲切、温馨的氛围，让每一位客人都能感受到家的温暖。酒店优越的地理位置，交通便利，对面的大型商场和近在咫尺的地铁站，都为客人的出行和购物提供了极大的便利。而我们的安心早餐，有独立面档、中西式自助早餐菜品、现磨咖啡，遵循全球统一酒店标准食品安全管理，能满足不同客人的口味需求。您的好评是对我们团队的巨大鼓舞，也是我们持续努力提升服务的动力。真诚期待您再次光临深圳东门智选假日酒店，再次享受这份便捷与温馨！再次感谢您的支持与信任！ 智选假日宾客关怀团队
评论等级美程回复：尊敬的客人，非常感谢您选择深圳东门智选假日酒店并给予如此高的评价！看到您对我们酒店的各项服务都十分满意，我们感到无比荣幸。前台工作人员始终以热情积极的态度迎接每一位客人，NORA为您提供升房服务，展现了我们对客人的贴心关怀，而酒店全体工作人员也一直秉持着积极响应客人需求的服务理念。我们的安心早餐有独立面档、中西式自助早餐菜品、现磨咖啡，遵循全球统一酒店标准食品安全管理，能为您提供丰富多样且口感良好的美食。房间乾净整洁、视野宽阔也是我们一直努力维持的标准。您的好评是对我们工作的最大肯定，也是我们持续提升服务的动力。真诚期待您再次光临深圳东门智选假日酒店，再次享受我们为您带来的舒适体验！再次感谢您的支持与信任！ 智选假日宾客关怀团队
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评论等级美程回复：感谢您给出 4.8 分高分评价很高兴酒店优越的地理位置深得您心意，周边商超、餐饮云集，步行可达步行街，出行购物十分便利。依托多年老牌五星底藴，装潢自带岁月质感，我们在保留老店特色的同时持续维护客房硬件；后厨不断优化早餐品类，收获您的肯定倍感欣慰。衞生、环境与服务拿到满分是我们坚持的目标，后续会循序渐进优化设施细节，期待您再次到访
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评论等级美程回复：尊敬的宾客，非常感谢您花时间给予我们如此细致的点评。关于您反馈的床褥有声音、马桶冲力不足等设施的问题和花洒头有污渍的衞生文题，我们将逐一排查，避免再次发生同样情况。关于 浴室没有乾湿分离，我们也有乾湿分离的至尊家庭房、家庭套房等可供选择。排气扇的开关与灯的开关并联，家庭房的排气口在镜子上方的凹槽哦！希望下一次入住时您有什么建议和需求可以直接联系大堂副理为您服务。前进的道路上任重而道远，我们每一次的进步都离不开您的鼓励和建议，您的点评给予我们莫大的鼓舞。我们真诚期待您的下次光临！祝您身体健康、日日有惊喜！
评论等级美程回复：非常感谢您这么详尽中肯的走心评价！??很荣幸您认可我们作为老牌五星酒店，设施配备齐全、衞生打理得乾净整洁，周边商圈、餐饮、地铁出行都十分便利。关于您提到的酒店装修有年代感、15 楼洗浴水压偏小的问题，我们已经立刻记录下来，会安排工程部专项检修整改，同时后续也会循序渐进对酒店硬件装饰进行翻新升级。我们会用心守住服务与衞生品质，不断完善硬件细节，感恩您的理解与支持，期待您下次再度光临！
评论等级美程回复：太暖心的一篇好评啦很开心你和男朋友来深圳旅行，选择下榻我们阳光酒店，全程入住体验都倍感满意。特别荣幸能帮你们顺利衔接来回香港的行程，优越的地理位置让出行办事都格外省心。也很高兴晚到店时，我们贴心为你们免费升级高楼层房型，意外收获了更好的入住感受。客房整洁舒适、服务暖心周到，丰盛美味的早餐也能满足味蕾享受。能成为你们深圳出行的安心之选真的很荣幸，期待你们下次再来深圳，依旧选择我们入住
评论等级美程回复：尊敬的宾客，您好！感谢您把阳光的亮点和不足都坦诚地告诉我们。您夸我们“附近吃喝玩乐方便、工作人员热情、大堂漂亮高级”，我们心里暖暖的。而您提到的等电梯区域的烟味和枕头又矮又只有一个，确实影响了您的居停体验，我们深感抱歉。关于烟味：我们会立刻加强该区域的巡查和劝导，并设定更明显的禁烟提示，努力还大家一个清新的空气环境。关于枕头：我们的标准配置是每间房床上摆放两个枕头，衣柜里还有两个枕头备用，以及还需要增加可随时联系我们，酒店枕头也有多种可供选择：有乳胶枕、荞麦枕、羽绒枕、棉枕。您下次入住时有任何需求可以随时联系我们。期待您下次回家。
评论等级美程回复：尊敬的回头客家人，您好！谢谢您把这份长久的信任交给我们。感谢您对陈经理的认可，也感谢您对阳台房间、宽敞浴室、泡澡舒适的喜爱。您提出的 “阳台上摆张小藤椅、小桌子” 的建议，我们觉得特别温馨美好。一定会认真研究，争取让您下次再来时，能坐在阳台上喝杯茶、发发呆。期待您再次回家！
评论等级美程回复：尊敬的贵宾，您好！衷心感谢您下榻深圳阳光酒店并给予中肯评价。您对客房衞生、设施配套、隔音效果及交通便利性的肯定，是对我们基础服务最大的鼓励。同时，我们重视您提出的房型室内光线偏暗的反馈。再次感谢您的理解与包容，期待在您下次光临时，呈现更符合期待的居停体验。
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