美程回复:Dear ???20251009,Thank you for taking the time to share your wonderful experience during your recent stay with us at Sofitel Legend Metropole Hanoi. I am delighted to hear that you chose to celebrate your 10th wedding anniversary at our hotel and that your Grand Luxury Room in the Heritage Wing met your expectations. It is heartening to know that you enjoyed the various complimentary offerings, including breakfast and afternoon tea, as well as our Sunday brunch at Le Beaulieu.I appreciate your kind words regarding Daphne’s exceptional service. Our team strives to provide attentive and personalized care, and I am pleased to learn that Daphne's efforts contributed positively to your stay. Your acknowledgment of her dedication reflects the high standards we uphold at our hotel.We look forward to welcoming you back for another memorable stay on your next visit to Hanoi.Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi
美程回复:Dear MaxenceL,Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the heritage wing, along with our complimentary services. Your appreciation for our team’s service is greatly valued, and we look forward to welcoming you back soon.Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi
美程回复:尊敬的宾客:感谢您选择入住河内索菲特传奇大都会酒店,并与我们分享您的美好体验。我们很高兴您喜欢我们的历史之旅、餐饮选择和热情周到的服务。期待您的再次光临,祝您入住愉快!此致,George Cumendakos总经理河内索菲特传奇博物馆酒店
美程回复:尊敬的 Yuka R 女士:感谢您抽出宝贵时间分享您在河内索菲特传奇大都会酒店的美好体验。我很高兴得知您喜欢酒店的氛围、服务以及我们充满当地风味的佳肴。同时,我们也欣喜地得知您体验了我们提供的旅游项目,包括参观了二战时期的防空洞,这的确是我们历史中独具特色的一部分。我们衷心感谢您的赞美之词以及您再次选择入住我们酒店的忠诚。您关于泡泡浴服务的反馈非常宝贵,对于您遇到的等待问题,我深表歉意。请您放心,我们正在积极改进,以确保未来能够提供更顺畅、更快捷的服务。再次感谢您提出的宝贵意见以及您对我们酒店的持续信任。我们期待着您早日再次光临我们历史悠久的翼楼。此致,George Koumendakos总经理Sofitel Legend Metropole Hanoi
美程回复:尊敬的宾客:非常感谢您抽出宝贵时间分享您在河内索菲特传奇大都会酒店的精彩入住体验。我很高兴得知您对我们独特的地理位置、悠久的历史以及历史翼楼客房的舒适度感到满意。我们的团队一直致力于为宾客打造难忘的入住体验,我很高兴我们员工的热情款待和个性化服务让您度过了愉快的时光。同时,我们也欣慰地得知您在探索周边地区时感到安全舒适,并且我们的设施也符合您的预期。您的赞扬激励着我们继续提供最高标准的服务,并努力保护使我们酒店如此独特的历史传承。我们期待在不久的将来再次欢迎您光临,为您带来又一次难忘的入住体验。此致,George Koumendakos总经理Sofitel Legend Metropole Hanoi
美程回复:尊敬的客人,非常感谢您选择我们的酒店并拨冗分享宝贵的入住体验。您的详细反馈对我们来说极为重要,让我们能持续提升服务品质,为每一位宾客带来更奢华的享受。首先,对于房间的用料与设计得到您的肯定,我们感到非常欣慰。这是我们追求的高品质标准,希望每一个细节都能为您带来尊贵的感受。关于服务方面,得知您的体验尚有待提升,我们深感抱歉。特别是在电话预订和房内用品的部分,未能即时满足您的需求,并且前台的服务态度未达到我们一贯追求的专业与亲切,这是我们的不足之处。您的反馈我们已经转达相关部门,并会严格督促提升服务品质,确保每一位宾客都能感受到我们的诚意与用心。至于房间设施的安排,特别提醒您预订时务必根据人数进行预订,以确保您的住宿体验更加顺畅与尊贵。我们非常高兴您对房间香氛和早餐的满意,特别是对玛芬的喜爱,这是我们用心烘焙的特色之一,能为您的早餐时光增添一份温馨,让我们感到非常欣慰。未来,我们将持续以奢华与细致的服务理念,为您提供更完美的住宿体验。期待您的再次光临,让我们有机会为您呈现更加尊贵与难忘的时刻。再次感谢您的宝贵意见与支持,祝您一切安好!诚挚,乔治·库门达科斯总经理索菲特传奇美憬阁河内
美程回复:Dear ShenaRouge,Warm greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience and recognition. We are happy to hear that you liked the experience of staying with us including the comfortable and clean room facility with 55" Hospitality SmartTV, preium eco-friendly amenities, spacious bathtub, and comfortable bedding, as well as the best service from our team during your stay. On your next visit, we recommend you to try our newly renovated Grand Deluxe Room with many upgrade features such as wireless charging, USB A and USB C plug, universal Power Socket and brand new atmosphere with the brighter wallpaper and up to date head board design. If you would not mind, please do checkout our Instagram, Facebook pages, YouTube channel and TikTok (@wyndhamsurabaya) for our latest information that you might be interested in.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya
美程回复:Dear Valued Guest,Warm greetings from Wyndham Hotel Surabaya…Thank you very much for taking the time to share your experience and recognition. We are happy to hear that you liked the experience of staying with us including the premium location of Wyndham Surabaya right in the heart of Surabaya's city center, business district and lifestyle. On your next visit, we recommend you to try our newly renovated Grand Deluxe Room with many upgrade features such as wireless charging, USB A and USB C plug, universal Power Socket at bed side and brand new atmosphere with the brighter wallpaper and up to date head board design. If you would not mind, please do checkout our Instagram, Facebook pages, YouTube channel and TikTok (@wyndhamsurabaya) for our latest information that you might be interested in.We look forward to welcoming you back to Wyndham Hotel Surabaya.Warm regards,Wyndham Hotel Surabaya
美程回复:Dear pgmtrip2, Thank you very much for your wonderful and detailed review. We are truly delighted to know that you enjoyed your stay with us so thoroughly and that you appreciated our beachfront location, pool, relaxing courtyards, and dining experiences, especially your visit to Alevante Restaurant. It is also a pleasure to know that the RedLevel experience met your expectations and added special value to your stay. Your kind words about the atmosphere of the hotel and the authentic local environment mean a great deal to us. We sincerely appreciate your feedback regarding communication in English. We continuously work to improve our guests’ experience in every aspect, and comments such as yours are extremely valuable for us. Above all, we are grateful to know that you would choose to visit us again. It will truly be a pleasure to welcome you back and see you again in the near future. Warm regards, María Guerra - Guest Experience