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点评会员：Guest （情侣）
发表时间：2025-10-01 00:00
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这次旅行，张家界的风景让我震撼，而阳光酒店的贴心服务则让整个旅程变得轻松、舒适又圆满，感谢管家小于。强烈推荐给所有计划来张家界的朋友，特别是节假日出行，选这里绝对没错！已经安利给身边的朋友了，下次来还会住这里！??
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点评会员：Guest （家庭旅游）
发表时间：2025-10-01 00:00
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We booked this hotel since it was closer to Tiamen mountain. Unfortunately the hotel is very far away from everything else and you don’t have any restaurants nearby except for the hotel restaurant.
When we booked this hotel we got an offer to get:
1 craftsman beer
100 yuan in didi tickets
2 tickets to an exhibition.
Even these we never received, the 100 yuan in didi (taxi) tickets we got when we asked for them and showed them the booking information and even though they saw the booking information in Chinese the didn’t get us the offer that we had paid for.
When we arrived at the hotel which is very grand and look very nice upon arrival they greeted us at the car which is expected for a hotel that grand but that was only the first day they did that. All other times when we got to the hotel no one greeted us, they were all busy talking to each other instead.
We were a family of 2 adults and 2 kids and even though we booked a family room where they know 4 people was staying they gave us only amenities such as towels etc for 2 people so every day we needed to wait and ask for 2 more towels before we took a shower.
We also booked excursions through the hotel to visit Grand Canyon and also Tiamen mountain and paid over 1600 yuan for the whole family with everything included. When we came to Grand Canyon we couldn’t experience what we were there for (the zipline) because it had weight restrictions and when we contacted the sales person from the hotel she didn’t take any responsibility and just blamed everything else instead of saying that she was sorry. The day after we visited Tiamen mountain and here we had also booked a ticket that should have included everything and when we came there it was hidden fees that the sales person from the hotel hadn’t told us. When we contacted her again it was the same response that she blamed everything else instead of taking responsibility for that she hadn’t told us everything that she needed to tell us.
No compensation was given by the hotel and no excuse. When we checked ut the staff said that they would be happy if we could give them a 5 star review and my response was that I will give you a review but it’s not going to be 5 star. When they asked us explain why we did and they blamed it on the language barrier which I don’t buy since all the messages and sales were done through translation app and also through WeChat were you can translate into your own language. It would have been so easy for the hotel to say I’m sorry and for example as a compensation from us you can go down to the buffé restaurant to eat dinner but instead they blamed everything else!
We are world travelers and have been to different cities both in China and also in different country’s around the world and this is one of the hotel were we feel that they had the worst service we have experienced. When we’re coming back we will not stay here again! A fancy hotel that can not live up to the expectations.
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点评会员：Guest （与好友旅游）
发表时间：2025-09-01 00:00
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Exceptional Stay at Zhangjiajie Sunshine Hotel
My recent three-night stay at Zhangjiajie Sunshine Hotel was absolute perfection! The second I walked in, the front desk team welcomed me warmly and finished check-in in minutes—no tedious waiting at all.
My room was impeccably clean, with a plush bed that had me sleeping soundly each night. Waking up to the faint view of Zhangjiajie’s lush mountains through the window was a lovely surprise, and the room’s quietness made it ideal for relaxing after day trips.
The breakfast buffet shone with fresh options, from crispy pastries to hearty hot dishes, and the coffee was always smooth. What truly made this stay unforgettable was Service Steward Xiao Yu—he remembered my preference for early breakfast, helped arrange a timely taxi to the scenic area, and even left a note with local snack recommendations.
I’ll 100% book Zhangjiajie Sunshine Hotel again on my next trip and can’t recommend it enough—especially if you get to be assisted by Xiao Yu!
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点评会员：Guest （Family）
发表时间：2025-08-01 00:00
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酒店位置便捷，可能是国资委投资的大厅装修很豪华，可能是装修时间有点久了，设施比较陈旧，早餐不错。
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点评会员：Guest user （Traveling with friends）
发表时间：2025-08-01 00:00
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Great service, they take care of you at each time promptly satisfying every request at any hour, even at night time. I also used the laundry service and it was great and well executed. With a taxi you can reach any place in 15 minutes
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点评会员：Guest user （家庭旅游）
发表时间：2025-08-01 00:00
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床铺舒适，环境很好，采光好！配有桌子和桌面办公台等，很方便，很安静。服务热情周到热情！很不错的酒店??
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点评会员：Guest user （家庭旅游）
发表时间：2025-08-01 00:00
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这次来张家界玩，住的最舒服的一次
设施：装修豪华
环境：很好
服务：细致，于潇小哥送了游泳券，升级了房型，还送了小朋友礼物，送了小米粥??
特地提醒了可能的装修噪音问题??
整体性价比很高，没有那么多团，下次还会选择
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点评会员：Guest user （商务旅客）
发表时间：2025-08-01 00:00
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酒店大堂十分的干净敞亮、宏伟大气。酒店已开业十年，但十年如一日，保养的非常不错。
早餐十分的美味。虽然是自助早餐，早餐种类非常丰富，口味、口感丰富，有面包、凉菜、沙拉等菜品。但仍突出了张家界特色早餐-慈利米粉。慈利米粉的码子，丰富且好吃。
酒店的入住办理，十分的简洁快捷。而且非常善解人意的帮我排在无烟的高楼层，环境静谧，适合让人全身放松休眠。这一小细节十分让我高兴，让我有种宾至如归的感觉。
酒店到处都能看到土家族的文化的因素和装饰配件。
离店时，管家小滕陪我在酒店外面等候网约车。今天的天气比较闷热，管家小滕体贴入微的、给我送了迷你USB风扇，让我在等车的时候拿出来吹吹风，凉快一下。
再次感谢张家界阳光酒店，让我短暂的休憩时光能圆满结束。
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点评会员：Guest user （Solo traveler）
发表时间：2025-07-01 00:00
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I had an excellent experience, thanks to Yang Zhang specifically — as well as other wonderful and helpful staff.
From a smooth late check in met with friendly faces, to helping me get another phone charger late at night. All around, my experience here was perfect.
Thank you very much, Sunshine Hotel, you made my experience in Zhangjiajie memorable. A clean, comfortable place to sleep, right by Tianmen Mountain and the Railway Station.
And thanks again to Yang Zhang.
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点评会员：Guest user （Family）
发表时间：2025-07-01 00:00
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The checkin process was easy and all staffs were so helpful. Room was clean and huge. We really grateful we chose this hotel for our stay. Will def come back for sure.
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